Jumpstart Your Customer Service

Great customer service can make all the difference between a mediocre company and a profitable one. In this fun and easy-to-read book, you’ll discover ten jolts to jumpstarting your customer service.
Whether you are a small business owner, customer service manager, or an employee working in customer service, this book will upgrade your performance and help you: create raving fans through exceptional customer service, lower marketing expenses by retaining your current customers and getting free word of mouth, and create a work environment that you are excited to go to each day. Written by small business and customer service activists Shawn Doyle CSP and Lauren Anderson, ‘Jumpstart Your Customer Service’ contains practical steps that you can take advantage of right now.